FAQ
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Can I track my parcel?
Once your order has been dispatched we will email you tracking details.
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Can the signs be used outside?
All our LED signs can be used outside if they are undercover, or fully outdoors for short periods and only during fair weather. Please note that our standard signs are not watertight and should not be exposed to wet weather, extreme heat or cold.
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Can you make my logo into a neon sign?
Yes! This is one of our specialities. Just send over your logo, or general idea and we can create a mock-up of what the sign will look like. Once you have approved this, we will begin work on your custom creation. This is a great way to add some high impact personalisation to your business premises.
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Do signs come with a warranty?
All Glowworm signs include a 12 month warranty which covers electrical components when used appropriately. We will honour any valid warranty claims, provided a claim is submitted within 1 year of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Glowworm to process the warranty claim within 7 days. Once warranty claim is confirmed, we will repair or remake the sign within 14 days and ship it out to your free of charge.
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How do I mount my sign?
Unless otherwise stated, all of our signs come with pre-drilled holes and wall fixings for easy hanging & mounting. They are lightweight, so you won’t need a specialist installation team. We include a handy how to guide with all our signs to make it even easier.
If you would like to hang your sign in a different way, please let us know via email and we can find the best solution for you, such as free-standing or chain hung.
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How do I request a price/quote for a custom sign?
You can do this directly through our site here. Or if you would prefer to discuss it in more detail, drop us an email at hello@glowwormneon.com.
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How eco-friendly are the neon signs?
Due to the low energy consumption of our signs, they are a lot more environmentally friendly than the traditional glass versions. This helps us all be a little bit greener!
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How long is the cable?
Our signs come with 2 metres of transparent cable as standard. This feeds into the supplied power adapter, which has a 1 metre cable and plugs into your power point.
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How long will it take to dispatch my order?
When considering delivery, we need to factor in production as well as courier costs. Signs take up to 7 days to manufacture with UK delivery estimated between 1-2 days. (For international times, please email hello@glowworm.co.uk).
We also offer an express service which reduces production time down to 3 days. This can be purchased during checkout.
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How long will my sign last?
LED Neon Signs can last up to 100,000 hours! Even if they are switched on for 24 hours a day. However, like all appliances, it is recommended that they are turned off for periods of time.
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How much does shipping cost?
All of our signs are delivered FREE of charge to UK addresses.
For international orders, please email us directly at hello@glowworm.co.uk for a delivery quote.
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How safe are the neon signs
LED neon flex doesn’t heat up like traditional glass neon’s, making them both kid and pet proof. Combined with their impact resistance, LED neon is RoHS compliant and suitable for almost any environment as they are much less likely to break.
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What are the signs made from?
Acrylic
All our signs are mounted on to 5mm clear acrylic. You can choose form a variety of cutting backboards including cut to shape, cut out and full board. The clear finish means this blends in to the wall behind.LED Neon flex
The flex we use to make our signs are powered by LED lights and are cased in flex rubber tubing. LED flex neon products are cost-effective, durable, energy-efficient, and safe. -
What’s included with my order?
Your delivery will include;
- Your bespoke or ready-made sign
- 12 volt powerpack
- Instruction manual
- Remote dimmer
- Stainless steel hanging bolts
- Something sweet for good measure!
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Where are the signs designed, created and shipped from?
All our products are created in the UK, right here in our Yorkshire workshop. We don’t outsource any part of the production, ensuring we can project manage the whole process, from design, to manufacture, right through to passing it directly to the selected courier for delivery.
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Why is LED neon better than traditional glass neons?
There are lots of reasons why LED neon’s are the preferred option for many people, let’s look in to some of them;
Environmentally friendly
Due to the low energy consumption of our signs, they are a lot more environmentally friendly than the traditional glass versions. This helps us all be a little bit greener! 🌍Safe
LED neon flex doesn’t heat up like traditional glass neon’s, making them both child and pet proof. Combined with their impact resistance, LED neon is RoHS compliant and suitable for almost any environment unlike traditional glass neon, which contains breakable glass which could leak toxic gases at the end of their life cycle. LED Signs are suitable for any environment as they are much less likely to break. 👍Cost effective
LED Neon signs are a much cheaper option to their glass counterparts due to using more cost effective materials. Neon flex is also an easier material to work with, reducing production time. 💷Long lasting
LED Neon Signs can last up to 100,000 hours compared to glass neon’s which only last up to 10,000 hours. ⌛Easy to install
Unless otherwise stated, all of our signs come with pre-drilled holes and wall fixings for easy hanging & mounting. They are also lightweight, so you won’t need a specialist installation team. 🔨 -
Will my sign get hot?
Our signs are environmentally friendly and made using 12 volt LED Neon Flex. Due to the low output voltage no heat will be generated or emitted.