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FAQ

  • Can I track my parcel?

    Once your order has been dispatched we will email you tracking details.

  • Can the signs be used outside?

    All our LED signs can be used outside if they are undercover, or fully outdoors for short periods and only during fair weather. Please note that our standard signs are not watertight and should not be exposed to wet weather, extreme heat or cold.

  • Can you make my logo into a neon sign?

    Yes! This is one of our specialities. Just send over your logo, or general idea and we can create a mock-up of what the sign will look like. Once you have approved this, we will begin work on your custom creation. This is a great way to add some high impact personalisation to your business premises.

  • Do signs come with a warranty?

    All Glowworm signs include a 12 month warranty which covers electrical components when used appropriately. We will honour any valid warranty claims, provided a claim is submitted within 1 year of receipt of items.

    Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Glowworm to process the warranty claim within 7 days. Once warranty claim is confirmed, we will repair or remake the sign within 14 days and ship it out to your free of charge.

  • How do I mount my sign?

    Unless otherwise stated, all of our signs come with pre-drilled holes and wall fixings for easy hanging & mounting. They are lightweight, so you won’t need a specialist installation team. We include a handy how to guide with all our signs to make it even easier.

    If you would like to hang your sign in a different way, please let us know via email and we can find the best solution for you, such as free-standing or chain hung.

  • How do I request a price/quote for a custom sign?

    You can do this directly through our site here. Or if you would prefer to discuss it in more detail, drop us an email at hello@glowwormneon.com.

  • How eco-friendly are the neon signs?

    Due to the low energy consumption of our signs, they are a lot more environmentally friendly than the traditional glass versions. This helps us all be a little bit greener!

  • How long is the cable?

    Our signs come with 2 metres of transparent cable as standard. This feeds into the supplied power adapter, which has a 1 metre cable and plugs into your power point.

  • How long will it take to dispatch my order?

    When considering delivery, we need to factor in production as well as courier costs. Signs take up to 7 days to manufacture with UK delivery estimated between 1-2 days. (For international times, please email hello@glowworm.co.uk).

    We also offer an express service which reduces production time down to 3 days. This can be purchased during checkout.

  • How long will my sign last?

    LED Neon Signs can last up to 100,000 hours! Even if they are switched on for 24 hours a day. However, like all appliances, it is recommended that they are turned off for periods of time.

  • How much does shipping cost?